Utility Updates

Listed below are some of the way businesses, local utilities and partner agencies are adapting to COVID-19.

Organization Changes
El Toro Water District • ETWD is temporarily closing its administrative office to the public
Irvine Ranch Water District • Offices temporarily closed to the public, but services being conducted online.
• Taking steps to ensure that service to customers will continue uninterrupted so that drinking water is both available and plentiful.
Southern California Edison • Critical and customer-facing staff available to maintain operations.
• Suspending service disconnections for nonpayment and waiving late fees for residents and business customers.
• Postponing all planned power outages related to projects that are not critical.
SoCalGas • SoCalGas will not suspend service or disconnect customers until further notice for residential customers and will offer assistance with paying your bill.
• SoCalGas will be waiving late payment fees for Small Business customers.
Waste Management • Waste Management's residential contact centers are temporarily closed. Business contact centers remain operational. Standard collection service remains in effect.
Orange County Transportation Authority • All OC Bus routes will temporarily shift to the Sunday service schedule seven days a week, beginning Monday, March 23, a reduction in service necessary to help protect the health of OCTA employees while providing reliability to riders who are still depending upon the OC Bus service.
OC Vector • OC Vector is continuing to provide essential services. 
Metrolink • Beginning March 26, Metrolink will temporarily operate on a reduced schedule. Visit their website for the latest schedule changes.
Cox • Upgrading internet speeds for select residential packages and implementing a variety of other changes, including offering the Connect2Compete program which helps families in need connect to the internet.
• Cox is offering the following over the next 60 days, through May 15:
• A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income and those impacted from Coronavirus challenges, like seniors and college students.
• Eliminating data usage overages beginning today to meet the higher bandwidth demands. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.
OC Public Libraries • All libraries are closed until further notice.
• All programs, events, and classes are canceled through April 30. 
Saddleback Valley Unified School District • SVUSD will extend distance learning & the closure of school facilities, with students not returning in-person to our campuses, for the remainder of the 2019-2020 school year. This does not mean the 2019-2020 academic year has ended.
AT&T • Public Wi-Fi hotspots will remain open for anyone who needs them.
• All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, AT&T will continue to offer internet access for qualifying limited income households at $10 a month through the Access from AT&T program. Eligibility to Access from AT&T has been expanded to households participating in the National School Lunch Program and Head Start. Additionally, AT&T will offer new Access from AT&T customers two months of free service.
• Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50/mo.).*
• Businesses, universities and schools can keep their teams and classrooms connected through conference calls and video conferencing with Cisco Webex Meetings with AT&T for 90-days, and seamlessly forward calls to both mobile and landline phones with AT&T IP Flexible Reach.
• Distance Learning – AT&T is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19.
Verizon • When a Verizon customer is experiencing hardships because of COVID-19, Verizon will waive late fees for 60 days from March 16, 2020 to May 13, 2020, and will not terminate service to a customer who's been impacted by the events involving the Coronavirus.