Senior Resources

HICAP-Health Insurance Counseling and Advocacy Program

Nobody likes dealing with health insurance.  When we’re ill, the last thing we want to worry about is what’s covered.  Health costs can be staggering, and just about everyone worries about what the future will hold as our health declines.  What is Medicare?  What does it cover?  Am I eligible?  How do I sign-up? Who could possibly help me figure all this out without trying to sell me something I don’t need?

HICAP CAN HELP YOU!   HICAP is a volunteer-supported program that provides free counseling and educational services for older adults and their families.  You can arrange for an individual counseling appointment with a HICAP counselor to get the most current information available to help you find your way through the maze of health insurance regulations and coverage.  If you want to know what benefits and services you’re entitled to and how the health care system works, call and make an appointment.

Through working with a HICAP counselor, you will get unbiased information to help you make the best choices for your individual health care needs as HICAP counselors cannot sell, endorse, or recommend any specific insurance.

 HICAP can help you understand: 

1. Your rights as a health care consumer.
2. Medicare benefits, including how to appeal Medicare and HMO denials.
3. Medicare and health insurance jargon .
4. Private Medicare supplemental health insurance policy benefits and exclusions.
5. HMOs and how they work including emergency assistance with denials.
6. Long-term care insurance.

To make an appointment or for additional information, call (949) 461-3408 and leave your name and phone number.  Appointments are available from 10:00 a.m. to 2:00 p.m. on the second Tuesday of each month at the Lake Forest Community Center (25550 Commercentre Drive, First Floor).
Organization Phone Website
AARP (888) 687-2277

ACCESS (Reservation/Information)

(888) 628-3323
ACCESS (Eligibility) (714) 560-5956

Adult Day Health Care (800) 510-2020

Age Well Senior Services (949) 855-8033
Alzheimer's Association/OC (949) 855-8033

American Cancer Society

(800) 227-2345

American Heart Association

(800) 242-8721

American Society of Addiction Medicine

Braille Institute

(714) 821-5000

California Assisted Living Association

(916) 448-1900 


(888) 587-8088

Caregiver Resource Center

(800) 543-8312

Council on Aging

(714) 479-0107

Diabetes Association

(800) 342-2383

HUD (Senior Citizens)

(714) 796-5577


(800) 434-0222

Human Services Information


Irvine Valley College/Emeritus

(949) 451-5555

Legal Aid Society of Orange County


Meals on Wheels

(949) 855-8033 x12


(800) 633-4227

Medicare Fraud Center

(800) 581-1790 

National Multiple Sclerosis Society

(800) 532-7667 x154  

National Osteoporosis Foundation

(800) 231-4222

National Parkinson Foundation

(800) 473-4636

National Stroke Association 

(800) 242-8721

OCTA (Transportation)

(714) 560-5700

Office on Aging

(800) 510-2020

Section 8 Housing

Not Available

South County Adult Day Care

(949) 855-9444

Veteran's Administration (CA)

(800) 952-5626